Delete SceneNest cloud data or request full account deletion

You can permanently delete your optional SceneNest cloud data from the app. SceneNest is published by VSJ Frontier.

SceneNest works offline without an account. If you have never chosen to sign in, there is no account to delete — see What stays on your device.

Delete cloud data in the app

1. Open Account in SceneNest.
2. Tap Delete cloud data.
3. Read and accept both confirmations.

Cloud-data deletion is permanent and cannot be undone. If the service is temporarily unavailable, SceneNest will tell you to try again and will not report that deletion succeeded until it has been confirmed.

If Delete cloud data is not yet shown in your installed version, email scenenest.privacy@outlook.com from the address you use to sign in, with Delete my SceneNest cloud data in the subject line. We will confirm completion by email within 30 days.

Request full account deletion in the app

1. Open Account in SceneNest.
2. Tap Request full account deletion.
3. Read and accept both confirmations.

This immediately and permanently deletes the SceneNest cloud data described below, then records a request to delete your Entra External ID sign-in identity. That identity is deleted automatically 14 days later by a separate SceneNest service; the app and the service it talks to cannot delete directory identities themselves. There is no email for an in-app request: the app tells you when the deletion will happen.

If you sign in and use SceneNest again within those 14 days, the identity deletion is cancelled, because you are using the account again. The cloud data already deleted is not restored.

If this option is not available in your installed version, email scenenest.privacy@outlook.com from the address you use to sign in with Delete my full SceneNest account in the subject line. We will confirm completion of an emailed request by email within 30 days, at the verified email address on the Entra identity—not an address supplied in a support request.

What is deleted

The following SceneNest cloud data is deleted permanently:

• Your SceneNest profile and synced watchlists — the cloud copy of your lists, saved titles, and the sync history used to keep your signed-in devices in step.
• Family Sharing membership — if you are an Editor, your membership is removed. If you own a group with other members, ownership transfers to a remaining member and its shared lists stay available. If you are the only member, the group and its shared lists are deleted.

What is kept, and for how long

• Your Entra External ID sign-in identity — the identity provider account, including your email address and the display name you chose at sign-up, remains after cloud-data deletion. It is removed by a full-account-deletion request: automatically 14 days after a request made in the app, or within 30 days of an emailed request to scenenest.privacy@outlook.com from the address you use to sign in, with Delete my full SceneNest account in the subject line.
• Operational records — records of requests to SceneNest, kept for 30 days and then deleted automatically. They contain only one-way hashes of account/device/network values, never your name, email, or a reusable account identifier. Full-account-deletion requests also retain the Entra object ID, the request and completion or cancellation times, and Microsoft’s identifier for the deletion call for that same 30-day period. We do not retain an email address or name in those records.
• Nothing else. SceneNest does not sell your data or use it for advertising or profiling.

Signing out is not deletion: it ends the session on that device and stops syncing, but leaves your Entra sign-in identity and cloud copy untouched.

What stays on your device

Your device keeps its own copy of your lists so SceneNest works offline. Deleting cloud data does not erase that local copy. To remove it, delete the items in the app or uninstall SceneNest.

Questions

Email scenenest.privacy@outlook.com. The full privacy policy is at https://vsjfrontier.com/privacy/.

SceneNest is operated from Australia by VSJ Frontier.